Acceptable Use Policy

This Acceptable Use Policy ("AUP") applies to all use of agent-cold-email (the "Service"), operated by EpiphanyMade, and is incorporated into the Terms of Service. It is enforced by automated guardrails in the product, not just stated here — see "How this is enforced" below.

1. Prohibited content and conduct

• Illegal content of any kind, including fraud, scams, and content violating intellectual-property rights.
• Sexually explicit content, hate speech, or content promoting violence.
• Malware, phishing, or any attempt to deceive a recipient about the identity of the sender.
• Sending to lists you do not have a lawful basis to contact, including purchased lists of unknown provenance, scraped lists in violation of a source site's terms, or lists containing known spam-trap addresses.
• Any content or targeting that would violate CAN-SPAM, CA B&P §17529.5, or equivalent laws in your recipients' jurisdiction.

2. Brand and domain use — your own brand only

The lookalike-domain feature exists to protect your primary domain's reputation by routing cold outreach through variants of your own brand (for example, acme.com → tryacme.com). It is not a tool for impersonating, or generating lookalikes of, any brand you do not own or have explicit written authorization to represent. The domain generator hard-rejects third-party brand names at the platform level; attempting to circumvent this (e.g., manually registering a lookalike of another company's brand and connecting it to the Service) is a material breach of these Terms and grounds for immediate termination.

3. Sender identification

Every message sent through the Service must accurately identify you as the sender in the body and footer, via the physical postal address and sender identity you provide at setup — not EpiphanyMade's identity. Subject lines must not be deceptive about the content or commercial nature of the message.

4. Suppression and unsubscribe

You may not attempt to re-contact an address that has bounced, complained, or unsubscribed. The Service enforces this automatically via a suppression list and RFC 8058 one-click unsubscribe honored on every applicable message; attempting to bypass this mechanism (e.g., by manually re-adding suppressed addresses to a new campaign) is prohibited.

5. Volume and rate limits

Per-mailbox daily send caps (~40–50/mailbox/day) are enforced by the platform and are not configurable upward by the customer. Attempts to circumvent caps — e.g., by provisioning excess mailboxes solely to inflate volume beyond your plan's intended use, or by automating signup to obtain multiple free-tier accounts — are prohibited.

6. Complaint-rate consequences

If a mailbox's spam-complaint rate approaches or exceeds Gmail's delivery-mitigation ineligibility threshold (0.30%), the Service will automatically throttle or pause that mailbox. Repeated or severe complaint-rate violations across your account may result in account-level suspension, at EpiphanyMade's discretion, to protect the shared vendor infrastructure and other customers' isolated resources.

7. How this is enforced

This is not a paper policy. The guardrails described above — suppression, unsubscribe honoring, send caps, complaint-rate auto-pause, and the third-party-brand hard-reject on the lookalike generator — are implemented in the product itself and are exercised by automated tests, not left to customer discretion or after-the-fact manual review alone. EpiphanyMade additionally reserves the right to investigate reported abuse and to suspend or terminate accounts that violate this AUP, reclaiming provisioned infrastructure as needed.

8. Reporting abuse

To report suspected abuse of the Service (e.g., you received a message you believe misrepresents its sender, or targets you improperly): abuse@epiphanymade.com.